Terms and conditions

Booking terms and conditions - General information about online purchases at Grønnehave Strand Camping

 

English translation
Please note that the danish “Handelsbetingelser” is the binding terms and conditions. The following is only a translation of that. You can find the Danish original here: https://gronnehave.dk/handelsbetingelser/ 

 

Sales and delivery 
In the following you will find useful information related to use of online booking. You can read about how we treat your information, how to receive a receipt for a purchase and more.

 

Payment 
All prices are, like everywhere else on the website, written in DKK including VAT and all taxes unless otherwise stated and clearly stated in the situation. Payment is made using one of the accepted payment cards / credit cards for online booking, including Visa, Mastercard, Maestro, Diners. A fee is charged on all payment cards. 

 

Information about shopping online 
Shop safely online through our online booking system. You are in principle ensured in relation to any misuse of your credit card online, therefore there is no deductible for misuse of your credit card via the Internet. You can read more about how you as a consumer relate to payments on the internet at the following websites: www.betaling.dk, www.fdih.dk.

 

Change of booking 
To change the booking, please contact the campsite. 

 

Shipping and delivery 
When booking and paying for a cabin, a place for your own tent, or a place for your own caravan or motorhome, you will be presented with a booking confirmation / contract from Grønnehave Strand Camping, where the accounts for this purchase appear. The contract can be printed from the website after the reservation has been made, and is also sent via e-mail after the purchase, if the correct e-mail address is provided by the buyer. Delivery of the ordered product takes place on arrival at Grønnehave Strand Camping on the day of arrival (and ends on departure on the day of departure). Both times are stated in the above-mentioned contract. The ordered product cannot be transferred to other persons or exchanged for cash.

 

Cancelation and refund
You have the option to cancel your booking on the following terms:

If canceled 30 days or more before date of arrival, 50% of the stays full amount will be reimbursed. If canceled 29 days or less before date of arrival, no refund will be made. If you have started your holiday with us, the booked period is binding and cannot be transferred to other persons.

When booking accommodation in the period 01.07.2022 - 03.07.2022, the right of withdrawal is waived and it is not possible to cancel your booking.

 

Registration of data
Grønnehave Strand Camping registers your name, address, e-mail and other information provided in connection to the purchase in its customer directory. The information is not passed on, but Grønnehave Strand Camping retains the registration for 5 years. Grønnehave Strand Camping uses server-side cookies and a secure connection to create the security of the information you provide on the site. Payment with credit card happens via a secure server where the information is encrypted before being sent over the Internet. If prices are not correct in the online booking, is always the prices stated on the website which is valid

 

Handling of complaints

If for any reason you do not receive your contract confirming your purchase and you have not received an error message from the system, then you can contact the campsite at the address or telephone number below.

Complaints about the booking process or the booking itself must be made within a reasonable time after you have discovered the error or should have discovered the error by regular review of your contract. You can complain in writing or orally.

If you want to complain after you have returned home, you can write to us at the email address info@gronnehave.dk no later than 7 days after departure.

At Grønnehave Strand Camping we will do everything to make your stay something special. However, errors can always occur, and if there are things you as a guest are dissatisfied with, you must contact the reception as soon as possible. Should a unit be inadequately cleaned, or should there be damage to the unit, which we have overlooked, you must immediately after arrival (within 2 hours) contact the reception to have this defect rectified. Complaints received regarding cleaning on departure will not be dealt with.

Grønnehave Strand Camping cannot be held responsible for occurrences of animals and insects, as we are in a nature area.

 

Business information
Grønnehave Strand Camping Regstrupvej 83, DK-5800 Nyborg. TEL +45 65 36 15 50 MAIL: info@gronnehave.dk CVR: 40096426